Data Protection

10gbet Privacy Policy — Your data is safe with us

We are fully transparent about how your personal data is collected, stored, and used at 10gbet. Your privacy is our highest priority.

Last Updated: January 2026  |  Language: Bengali
What This Policy Covers
What Data We Collect
How Your Data Is Used
Third-Party Sharing
Cookie & Tracking Policy
Your Rights and Controls
Data Protection Technology

10gbet's Four Core Privacy Principles

We don't just write policies — we live by them every day.

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Full Encryption

All your data is encrypted with 256-bit SSL. It cannot be read by hackers or third parties.

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Your Data Is Never Sold

Your personal data is never sold or shared with advertisers.

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Full Transparency

You are always informed upfront about what data is collected and why. There is no hidden data collection.

Your Controls

You can view, correct, or delete your data at any time.

1

Introduction & Scope

Welcome to 10gbet's Privacy Policy. This policy explains what information we collect when you use our website or mobile app, why we collect it, and how we use and protect it.

By creating an account or using any service on the 10gbet platform, you agree to this Privacy Policy. If you do not agree, we ask that you refrain from using our services.

Important: This Privacy Policy applies solely to 10gbet's own platform. Third-party websites and services are governed by their own respective privacy policies.

This policy is developed in accordance with Bangladesh's data protection laws and international standards (GDPR-aligned). We believe every user's data belongs to them — we are simply its custodian.

2

What Information We Collect

10gbet collects three types of data — what you provide directly, what is generated automatically as you use the platform, and what comes from legitimate third parties.

Data Type What's Included Time of Collection
Identity Information Name, date of birth, national ID number During registration and KYC verification
Contact Information Mobile number, email address During registration and verification
Payment Information BKash/Nagad number, bank details (partial) For deposits and withdrawals
Practical Information Betting history, login times, and game preferences During platform use
Technical Information IP address, device type, browser information Automatically
Note: We only collect information that is necessary to provide our services. No unnecessary or excessive data is collected.
3

Purpose of Data Use

10gbet uses your data for the following purposes:

  • Account Management: Registration, login, KYC verification, and account security.
  • Service Delivery: Bet processing, payment transactions, and bonus distribution.
  • Customer Support: To respond to your complaints and queries.
  • Security: To detect and prevent fraud, and to identify multiple accounts.
  • Legal Obligation: To meet regulatory compliance requirements.
  • Service Improvement: To analyze user experience and improve the platform.
  • Notice: To keep you informed about important updates, bonuses, and promotions (with your consent).
What We Do Not Do: Selling your data to advertising companies, using it beyond its stated purpose, or sharing it with unauthorized third parties.
4

Data Retention Period & Storage

10gbet does not retain your data longer than necessary. Our data retention policy:

  • Account Information: For the duration of your active account and 5 years after closure (as required by law).
  • Transaction Records: 7 years (in accordance with financial regulatory requirements).
  • Communication Logs: 2 years.
  • Technical Logs: 90 days.
  • KYC Documents: 5 years after account closure.

Your data is stored in secure data centers, protected by server firewalls, access controls, and regular security audits. All data backups are kept in encrypted form.

Our servers operate in compliance with ISO/IEC 27001 security standards.
5

Sharing Data with Third Parties

10gbet does not sell or share your data with any advertisers or data brokers. However, limited information may be shared in specific circumstances:

With Whom What Data Why
Payment Providers (bKash, Nagad) Transaction Information Payment Processing
KYC Verification Service Identity Documents Age & Identity Verification
Cybersecurity Authority Technical Logs Fraud Prevention
Government / Regulatory Authorities Legally Required Information Legal Obligation

Data protection agreements are in place with all partners listed above. They may only use your data for specified purposes and may not share it with any third party.

6

Cookies & Tracking Technologies

The 10gbet website uses cookies and similar technologies. Cookies are small data files stored in your browser.

  • Essential Cookies: Login sessions and security tokens — the site cannot function without these. Cannot be disabled.
  • Performance Cookies: Used to analyze which sections of the site are most visited. Can be disabled.
  • Functional Cookies: Used to remember language preferences and theme settings. Can be disabled.
  • Analytics Cookies: To analyze user behavior — fully anonymized. Can be disabled.
You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.
7

KYC Verification and Identity Confirmation

10gbet complies with international Anti-Money Laundering (AML) laws. As part of this commitment, KYC (Know Your Customer) verification is mandatory.

  • At registration, a copy of your national ID or passport may be requested for age verification.
  • Full KYC verification is required before processing large withdrawals.
  • KYC documents are accessible only to authorized personnel.
  • After verification, document images are stored in an encrypted database.
  • If verification fails, the document is deleted and not collected again.

Our KYC process is typically completed within 24 hours. Expedited verification is available for urgent cases.

8

Technical Data Security Measures

10gbet uses industry-leading technology to keep your data secure:

  • 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
  • Two-Factor Authentication (2FA): An extra layer of security to protect your account login.
  • Firewall & DDoS Protection: Protected against server attacks.
  • Regular Security Audits: Regular penetration testing conducted by third-party security experts.
  • Access Control: Staff can only access data that is relevant to their specific role.
  • Data Backup: Encrypted backups stored across multiple servers.
Your Role: Security is a shared responsibility. Use a strong password, never share it with anyone, and only log in from trusted devices.
9

Your Rights and Controls

You have several important rights regarding your data at 10gbet:

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Right to Access

You can request to know what information we hold about you.

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Right to Rectification

You can request corrections to any inaccurate or outdated information.

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Right to Erasure

You may request deletion of your data where there is no legal obligation to retain it.

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Right to Portability

You may request a copy of your data in a readable, portable format.

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Right to Restriction of Processing

You may object to the use of your data for specific purposes.

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Right to Opt Out of Marketing

You can opt out of promotional messages at any time.

To exercise any of the rights listed above support@10gbet.imSend us an email at and we will respond within 30 days.

10

Protection of Minors

10gbet strictly does not collect data from or provide services to anyone under the age of 18.

  • Age verification is mandatory at the point of registration.
  • If a minor is found to have registered, their account will be closed immediately upon discovery and all data will be deleted.
  • If parents believe their child is using 10gbet, please contact us immediately.
For Parents: You can use internet filtering software to prevent minors from accessing online betting sites. Our Responsible Gaming You can find full details on this page.
11

Privacy Policy Changes

10gbet may update this Privacy Policy from time to time. In the event of changes:

  • The "Last Updated" date at the top of this page will be revised accordingly.
  • For significant changes, you will be notified via your registered email or SMS.
  • Continued use of our services after any changes constitutes acceptance of the updated policy.
  • You have the right to close your account if you do not agree with any changes.

We recommend revisiting this page every few months to stay up to date with our latest policy.

12

Contact and Complaints

For any questions, complaints, or to exercise your privacy rights, please contact us:

  • Email: support@10gbet.im
  • Live Chat: Available 24/7 on the website
  • Response Time: Within 30 business days
When submitting a complaint, please include your registered account email or user ID so we can resolve your issue as quickly as possible.

Our Commitment to Protecting Your Privacy

We don't just say it — we prove it every day through the way we protect your data.

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Bank-Level Security

Your payment and personal data are protected with 256-bit SSL encryption — the same technology used by the world's leading banks.

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No Data Sold to Advertisers

10gbet never sells your data to marketing companies or advertisers. Your data is not a commodity to us.

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Regular Security Audits

Regular cybersecurity audits are conducted by external experts. Any vulnerabilities found are resolved promptly.

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Your Own Control

Turn off marketing notifications from Account Settings, update your cookie preferences, or request data deletion — it's all in your hands.

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Guaranteed Fast Response

We respond to all privacy-related requests within 30 days. Urgent matters are addressed sooner.

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Compliance with International Standards

Our Privacy Policy is built to international data protection standards, ensuring you receive world-class security.

Your privacy is guaranteed — enjoy 10gbet

Bet with confidence knowing your information is fully protected. Registration takes just a few minutes.

  • Secured with 256-bit SSL Encryption
  • Data Is Never Sold
  • Right to Erasure at Any Time
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